Overview at one Klick
Digital customer portal simplifies maintenance
Has ladder 87 already been inspected? When will crane 4 be repaired? And what about the power tools? Instead of going through a lot of paperwork, Miele Professional in Lehrte has the answer digitally. The household appliance manufacturer monitors the maintenance and inspection status of most of its equipment using Blumenbecker's customer portal for maintenance.
Carsten Manthey stands in the production area of the Miele Professional Competence Centre in Lehrte. He is surrounded by impressively large commercial washing machines weighing up to 32 kilograms. The Blumenbecker service technician knows almost every ladder by name here, as he does in the neighbouring halls and offices. He also knows the names of the cranes, load handling attachments and other equipment, as Blumenbecker has been responsible for their maintenance, testing and servicing since 2013. Since 2020, Miele Professional in Lehrte has also been using Blumenbecker's customer portal for maintenance. This digital solution has made work much easier for Michael Arning, Head of Maintenance Lehrte Plant Business Unit Professional.
The test status of all equipment at a glance
By law, every employer is obliged to provide safe work equipment. To this end, inspection intervals must be observed and equipment must be maintained in time. Carsten Manthey inspects several hundred systems and objects in Lehrte. There is a test certificate for every single piece of equipment.
"In the past, all of them had to be signed and filed by hand by the customer," says Manthey. For maintenance manager Arning, this meant a lot of time and a flood of paper: "Everything had to be looked through by hand," says Arning, "now I have an overview - quickly, without gaps and without errors."
» A large advantage of the customer portal is the transparency. In the past,
I had to go through piles of paper to see where something was wrong. With the traffic light function, it only takes seconds. That saves us time and money. «
All test reports are automatically transferred to the customer portal
Service technician Manthey has just completed his latest inspection. The corresponding inspection reports are available digitally in the customer portal immediately after approval, where Arning can access them via a protected access point using a smartphone, notebook or PC. The well-structured user interface makes it easy to find one's way around."Absolutely manager-friendl", as Arning himself describes it. The status of the checked objects can be seen at a glance: Passed (green), failed (red) and passed with complaints (yellow). "Instead of rolling through piles of paper, it only takes seconds with the traffic light function to see where something is faulty. This saves us time and money." The enquiries, orders and repairs necessary for rectification can also be initiated directly via the portal.
A tool that saves time and money
"The Blumenbecker customer portal provides complete and legally compliant digital documentation," continues service technician Manthey. Audits can be prepared in no time at all. The filter and search function makes it possible to find the objects quickly. In the expansion stage, it is also possible to deposit photos and other documents, such as operating manuals, for each inspected object. Equipment that is inspected by other service providers or by the customer himself can also be integrated. "In this way, the customer would have all objects digitally united in one place," says Manthey. An idea that also appeals to maintenance manager Arning.
