From a solid impression to a perfect partnership
Industrial service for Lebronze alloys
What do an MRI scanner and a toy train have in common? At first glance, not much. But if you look into the tube and onto the track, you will find technology from Lebronze alloys Germany GmbH. And not only in hospitals and children's rooms.
There is also a piece (of) Lebronze alloys in the automotive sector, aerospace, renewable energies and others. The company specialises in the production of high-performance technical alloys. 190 employees work at the Lüdenscheid site and produce copper alloys, nickel alloys, but also aluminium alloys, special steels, stainless steels, titanium and nickel superalloys. In total, that's 350 alloys that meet the most complex requirements.
The change sets the course
Maintenance manager Kai-Uwe Buyna has been with the steel processing company for 27 years. He has to be able to rely on every crane, every gate and every sling, no matter how small, working and meeting the requirements.
In 2017, he was looking for a new partner to maintain the many cranes, gates and lifting equipment - and he found one. On his first visit Martin Bausen, Iserlohn branch manager of Blumenbecker Industrie-Service GmbH, made a "solid impression", Buyna smiles. He took the opportunity to give him his first repair tool.
That was the beginning of the customer relationship. This was followed by inspections and the rectification of defects in the crane and door systems and lifting gear. Lebronze alloys now also orders new doors, which Blumenbecker's service staff install and commission. "I have been working with Blumenbecker for five years. I don’t regret switching to Blumenbecker. Everyone is knowledgeable and service-oriented. No matter who we turn to there, we get help," says Buyna.
» The cooperation with Blumenbecker is perfect. Everyone I'm in contact with cares, understands our concerns, knows what it's all about and it just works. «
More overview thanks to customer portal
Around two years after the initial contact, Bausen presented Blumenbecker's new customer portal for maintenance. Even several thousand objects and systems can be monitored easily in the online tool. That convinced Buyna.
At the Maintenance trade fair in February 2020, Blumenbecker presented the update of the customer portal for maintenance. Buyna was one of the trade visitors at the Blumenbecker stand. "The customer portal is even more customer-friendly and easier to use," he says. And he should know. "After all, Lebronze Alloys was one of the first customers to use the customer portal," Bausen confirms.
