Miele Professional uses customer portal Digital solution in maintenance
The common capacity of washing machines for private households is between six and nine kilograms. In the commercial sector - for hospitals or hotels, for example - other devices are used. These appliances are able to wash up to 32 kilograms of laundry at a time. Such appliances are developed and produced at Miele Professional's competence center in Lehrte, Germany, among other places.
Carsten Manthey, service technician at Blumenbecker Industrie-Service GmbH, carries out maintenance, testing and servicing for cranes, load handling attachments, ladders and much more at the Miele plant in Lehrte. There is a test certificate for each individual piece of equipment, which must be presented in the event of a possible audit. "Test certificates in paper form meant a lot of work. Everything had to be looked through by hand. That was tedious," says Michael Arning, Head of Maintenance Lehrte Plant Business Unit Professional, adding, "now I have an overview - quickly, without gaps and without errors."
He has been using the customer portal since October 2020. Now all it takes is a few clicks and he always has an overview of the maintenance and inspection status of his equipment.